Client Onboarding & Offboarding

Mar 2 / Clarity Street
Empty space, drag to resize
A client onboarding and offboarding process is a vital part of any successful business. It involves a systematic and well-defined approach to welcoming new clients, setting expectations and ensuring a smooth transition when they depart. A well-executed onboarding process can help build trust and loyalty with new clients, while a proper offboarding process can ensure that clients leave on a positive note and with a favorable impression of your company. 
Empty space, drag to resize
In this session, we discussed key aspects of this process and shared valuable insights and tips to enhance your client management skills. While we don't have the recording of this session available, we have some valuable resources to share.
Empty space, drag to resize
Creating a Complete Onboarding Checklist
One of the crucial elements of successful client onboarding is having a comprehensive checklist. This checklist serves as a guide, ensuring that all necessary steps are followed and nothing is overlooked. It includes elements such as gathering client information, setting up accounts and access, explaining services and fees, and establishing communication channels. 
Empty space, drag to resize
Creating a Complete Offboarding Checklist
Similar to onboarding, offboarding also requires a well-defined checklist. This checklist ensures that clients are properly notified of their departure, their data is safely transferred or deleted, and any outstanding matters are resolved. Offboarding is an opportunity to leave a lasting positive impression on your clients, so it's essential to handle the process with care and professionalism.
Empty space, drag to resize
What to Look Out for When Bringing on New Xero Clients
If your business utilises Xero, it's important to be aware of specific considerations when onboarding new clients using this platform. We discussed key factors to consider and steps to take when bringing on new Xero clients. This knowledge will help you navigate the onboarding process smoothly and ensure that clients are set up correctly in Xero, maximising the benefits of this software.
Empty space, drag to resize
Ensuring Compliance with ATO and ASIC
In any client onboarding or offboarding process, it's crucial to ensure compliance with relevant regulatory bodies such as the Australian Taxation Office (ATO) and the Australian Securities and Investments Commission (ASIC). We discussed tips and best practices to ensure that all necessary steps are taken to meet their requirements.
Empty space, drag to resize
While we don't have a recording available from this webinar session, our Clarity Assist article "Client Onboarding and Offboarding - The Diamond Standard Process" provides detailed insights into Clarity Street's best practices for client onboarding and offboarding. It covers key steps, dos and don'ts, and valuable tips to help you improve your client management skills and build strong relationships with your clients. Our Clarity Assist article Client Onboarding and Offboarding - The Diamond Standard Process